We ship to over 130 countries. If you live somewhere exciting that’s not in the list in the top right corner of our website, we’re very sorry. Please contact us at firstname.lastname@example.org for us to find a solution how we can help you and deliver a bag to you!
We offer UPS, DHL, DPD and Hermes. The available shipping service is based on your selected location and will be displayed in the checkout.
The shipping cost is based on your selected shipping service and will be displayed in the checkout. Please see below a small summary:
Shipping within EU takes around 2-4 working days. All shipping fees costs 5 euros. If order is placed before 12pm, we will send it out on the same day.
The estimated delivery time is based on your location and selected shipping service and will be displayed in the checkout. We always aim to process and dispatch all orders within 24 business hours.
When your order is dispatched from our warehouse you will receive a shipping confirmation with your tracking number and a more exact delivery date. Our warehouse only operates during business hours, Monday to Friday.
When your order is dispatched from our warehouse you will receive a shipping confirmation with your tracking number. If you have not received this email you can check your spam filter to see if the email has accidentally ended up there. If you cannot find your shipping confirmation please contact our customer service team at email@example.com and we will assist you further.
If you haven’t received your order within the expected delivery time, please contact our customer service team at firstname.lastname@example.org within 30 days* from the date the order was placed.
*After this period of time, we are not able to claim any lost orders.
Please note that ordinary delivery times do not apply to orders including pre-ordered items. When placing a pre-order a specific shipping date will be communicated on the individual product page. If your pre-order also includes other items they will be shipped at the same time.
You can have your package delivered to your home or collect it at a service point. The delivery options depend on your geographical location, the possible delivery options are available at checkout.
If you have chosen home delivery your parcel will be delivered to the address used when placing the order. If you are unavailable when the carrier arrives they can either make another delivery attempt or deliver the parcel to a service point.*
*Packages that could not be delivered correctly will be sent back to our warehouse. We cannot resend your package once it has been returned to us, a new order must be placed.
We currently ship only to European countries and tax included. However, we are planning to start shipping worldwide. DDP would be shipped only to the United States, the United Kingdom, Norway and Saudi Arabia.
The insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, please contact our customer service team at email@example.com and we will contact the shipping company directly to claim financial compensation.
- All products must be returned within 14 days since the order was received.
- All products must be returned in their original condition.
- All returns must include the original packaging.
Follow these steps to return your order:
If you are located outside of the EU, please attach 3 copies of the commercial invoice to the outside of the box using a clear envelope or bag.
*Please note that Bylifs cannot accept returns that have not been sent with our prepaid return label.
Unfortunately we cannot accept returns that have not been sent with our prepaid return label and the carrier indicated on the label. If you have returned your order with your own choice of carrier, we will not receive the parcel to our warehouse nor be able to refund your order. Please also note that Bylifs will not be responsible for any shipping costs or lost packages when return orders haven’t been sent with our prepaid return label and through our selected carrier.
If you wish to exchange your order you simply return your unwanted item(s) and place a new order online.
When you place an order at bylifs.com, we will send you an order confirmation to your registered email address. If you haven’t received it after a few minutes, please check your spam folder. If it’s nowhere to be found, please contact firstname.lastname@example.org and we will assist you further.
Once your order has been successfully placed, we cannot issue changes or cancellations on your order. Once you have received your unwanted order, please return this back to our warehouse in accordance with our return section for a full refund.
We are sorry that you have received a faulty order, this is never our intention. Please contact email@example.com with photos and order number and we will assist you further.
We offer Visa, Mastercard, AMEX, Paypal, and Klarna for the majority of countries. The payment methods we offer are presented in the checkout, please make sure that you’ve chosen the correct country in the upper right corner.
Not yet, we will try to implement this soon via Klarna!
If you receive the notification that your credit or debit card has been declined, please contact your issuing bank or payment provider.
Possible reasons for declined payments are invalid payment method, incorrect billing details or bank issues. We advise you to try another card/payment method or contact your bank.
We can only accept payments via 3D Secure (Verified by VISA/Mastercard SecureCode). This payment method is 100% secure and guarantees that the person using the card is the cardholder, by putting the customer in direct contact with the bank to verify their purchase. If you have any questions regarding 3D Secure, please contact your bank.
Unfortunately, we cannot estimate how much tax and duties you will pay to your country as this is regulated by the respective country. Your local customs office should be able to estimate the price of the import fees.
When ordering from within the EU, United States, United Kingdom, Norway or Saudi Arabia all additional charges such as VAT/tax and duties are included in the given price.
When ordering from outside the EU, all prices exclude VAT/tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders, or mark them as a gift.
Unfortunately not, tax on purchases made on our online store cannot be recovered through the VAT Retail Export Scheme. Please contact your local customs office to request a refund.*
*For orders outside the EU only. Orders within the EU are always duty-free.
You can find our product care guide for all of our products here.
We create our products without having gender in mind. That is why each bag can be used by anyone who likes the bag.
Bylifs products are manufactured by a very small number of suppliers based in Europe. The materials come from Italy and overall production is based in Anaducia region in Spain. Read more here.
Our leather is sourced from tanneries certified by the Leather Working Group, an independent organisation that ensures both ethical and environmentally good practices within the factories. Each and every leather has a GOLD certification.
Every bag is handmade by our manufacturer. Every part of manufacturing is taken part in one facility. Bylifs conducts thorough review of the facility during each production to ensure that everything is based on our code of conduct.
We are very happy that you are interested to hear more about Bylifs goals towards sustainability. Please read more on our sustainability page or contact our sustainability team who will be glad to assist you at firstname.lastname@example.org.